At a glance
Our connected support service for critical instruments such as the CA80 wet chemical analyzers ensures measurement confidence and reduced cost of ownership throughout its lifecycle. Enabling the remote resolution of technical issues, this support service helps reducing process downtimes and ensuring the continuity of measurements, hence it mitigates the risk of non-compliance to water legislation. This service also offsets the constraints of remote locations at it helps reducing the number of travels in the field.
Smart Support Connect enables the remote monitoring of wet chemical analyzers in drinking water, process water or wastewater applications. This support service guarantees direct contact with technical experts to accelerate diagnostics, troubleshooting or other maintenance activities in the field.
- Slash operating costs with remote support for diagnostics, troubleshooting and maintenance activities
- Improve device uptime and plant availability with proactive support notifications
- Resolve measuring point incidents rapidly with on-hand knowledge and expert remedy advice
- Upskill your maintenance staff with remote access to our expertise
Service features
Support Services
Endress+Hauser’s Smart Support Connect for Wet Chemical Analyzers supports operators remotely to resolve and prevent technical issues on their analyzer and water quality control.
This support offering is applicable for Endress+Hauser's wet chemical analyzers.
This support service requires a permanent connectivity to Endress+Hauser secured cloud. This connectivity is enabled by an edge device and connectivity services that are provided by Endress+Hauser.
The Endress+Hauser Smart Support Connect for Wet Chemical Analyzers fully covers all your diagnostics and maintenance needs to maximize your process uptime.
- Flexible service agreement levels with guaranteed response times
- 24/7 access to our technical knowledge base
- Visual support from our instrumentation and process experts
- Remote asset health monitoring and proactive notifications with cause and remedy information in case of malfunction
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